[This article has been re-posted/edited from our old website]
A little over two years ago I received my first Android Tablet as a gift: the Samsung Galaxy Note 8.0. I was coming from a Kindle Fire, so it was quite an upgrade. After a few months of limited use, the device began to disintegrate. There were battery problems, overheating with no apps currently running, laggy performance and a strange flickering effect on the screen.
I tried a few different methods to try to repair the device and after multiple failures, I gave up. Recently, I decided to revisit the problem because I began to miss using the tablet. I made sure my virtual possessions were all backed up on the cloud or elsewhere and did a factory reset of the device. This totally wipes the software and turns the device into a form visually identical to when it came out of the factory. This process is done via the settings app (under backup and reset.) After the problems persisted, I concluded that the device was beyond repair and it was time to get rid of. As I was considering my options for disposal, I decided to try one more option and then call it quits. I turned to Samsung’s live chat for help, curious to see what they would suggest. I mentioned to the representative that I had already performed a factory reset on the device. After giving him all of the information about the device and the problems I was experiencing, he suggested I perform a hard reset. To be honest, I wasn’t completely sure what the difference between a factory reset and a hard reset was. So I asked the representative! To this he said that a factory reset completely wipes the device’s software, while a hard reset wipes the software and the hardware. Once he said this, I became hopeful, because I figured the problems were due to a hardware issue. So I performed the reset and setup my device once again. So far, the device is working as good as new!
Of course this method won’t solve any and every problem Android users experience. However, if all other options have been exhausted, I recommend trying this method as it did work for me. For your convenience, I have provided instructions on how to perform a hard reset below. This should work for most Android phones and tablets. Good luck!
Hard Reset – Begin with the device off
- Hold down the device’s power button and volume up button
- Scroll down (using on-screen instructions) to the “wipe data/factory reset” option or equivalent
- Scroll down to yes
- The device should begin to reset
Note: This will completely wipe all data from the device, perform at your own risk.
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